Refund Policy

Effective Date: July 23, 2026

Thank you for choosing Aris Bio Labs. We are committed to providing high-quality research materials and exceptional customer service. Please read this Refund & Returns Policy carefully before placing an order.

By purchasing from ArisBioLabs.com, you agree to the terms outlined below.

Research Use Only

All products sold by Aris Bio Labs are intended solely for laboratory research purposes. They are not intended for human or veterinary use or consumption.

Due to the specialized nature of our products, all return and refund requests are subject to the conditions described in this policy.

All Sales Are Final

Unless otherwise stated in this policy, all sales are final.

For safety, quality assurance, and product integrity, we cannot accept returns or exchanges of products that have been opened, used, altered, or stored outside of our control.

Eligible Returns

A return may be considered only if all of the following conditions are met:

• The return request is submitted within 30 days of the delivery date.

• The item is unused, unopened, and in its original sealed packaging.

• The product has not been damaged, contaminated, or altered after delivery.

• The return has been approved by Aris Bio Labs before being shipped back.

Returns that do not meet these requirements may be refused.

Non-Returnable Items

We cannot accept returns for:

• Opened products

• Used products

• Products with broken or removed seals

• Products damaged after delivery

• Products returned without prior authorization

• Clearance, promotional, or final-sale items (unless required by law)

Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains the wrong product, or is missing an item, please contact us within 5 business days of delivery.

When contacting us, please include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging (if applicable)

Once your claim is reviewed, we may, at our discretion:

• Replace the affected item

• Ship the missing item

• Issue a full or partial refund

• Provide store credit

Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, it cannot be canceled.

If you need to cancel an order, please contact us as soon as possible.

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Approved refunds are generally processed within 5–10 business days, although processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is the result of our error.

Return Shipping

Unless the return is due to our error (such as receiving the wrong item or a defective product), customers are responsible for all return shipping costs.

We recommend using a trackable shipping service, as Aris Bio Labs is not responsible for returned packages lost or damaged in transit.

Refused or Undeliverable Packages

Packages refused by the customer or returned due to an incorrect shipping address may be subject to:

• Original shipping charges

• Return shipping fees

• Restocking or processing fees where permitted by law

Any refund issued will be reduced by applicable shipping and handling costs.

Chargebacks

If you experience an issue with your order, we encourage you to contact our customer support team before initiating a chargeback with your payment provider.

Initiating a chargeback without first allowing us the opportunity to resolve the issue may delay the resolution process.

Limitation of Liability

Aris Bio Labs’ maximum liability for any approved claim shall not exceed the purchase price paid for the applicable product.

We are not responsible for indirect, incidental, special, or consequential damages arising from the use of our Website or products, to the fullest extent permitted by applicable law.

Contact Us

If you have any questions regarding this Refund & Returns Policy or need assistance with an order, please contact us through the contact information provided on our Website.

Aris Bio Labs

Website: https://arisbiolabs.com

Contact Page: https://arisbiolabs.com/contact